Virgil is a farmer living a little south of Trinsic in Ultima IX.
His family years ago had gotten the promise from the Paladins of Trinsic to be helped in times of need. However, when Phase Spiders were invading his land through a rift, a rift that only a Paladin could close, they no longer felt bound by their promises.
Desperate, Virgil asked around the city, and then retreated to his rented room, disappointed that no one wanted to help him. The Avatar found him there, and promised to convince one of the Paladins to do the job. Virgil returned to his land, and the Avatar convinced Lucero to do it, who in the end won at the cost of his own life.